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Privacy Policy

Last Updated: December 2025

This Privacy Policy describes how TriplyPro.com (“Triply Pro,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you use our website and services. By using TriplyPro.com, you consent to the practices described in this policy.

Information We Collect

Information You Provide

When you make a reservation or create an account, we may collect:

  • Contact Information: Name, email address, phone number, and mailing address
  • Payment Information: Credit card number, billing address, and other payment details (processed securely through Stripe)
  • Reservation Details: Travel dates, airport, parking preferences, and booking history
  • Vehicle Information: Vehicle make, model, color, and license plate number (when applicable)
  • Communications: Messages you send to us, reviews, and customer service inquiries

Information Collected Automatically

When you visit TriplyPro.com, we automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Information: Pages viewed, links clicked, time spent on pages, and referring URLs
  • Location Information: General geographic location based on IP address

Information from Third Parties

We may receive additional information about you from:

  • Business partners and parking facility Service Providers
  • Payment processors (Stripe)
  • Marketing partners and advertising networks
  • Analytics providers

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your parking reservations
  • Communicate with you about your bookings via email, phone, or SMS text message
  • Send booking confirmations, reminders, and updates
  • Process payments and prevent fraud
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (with your consent)
  • Personalize your experience and show relevant advertisements
  • Comply with legal obligations
  • Enforce our Terms of Use and protect our rights

SMS/Text Message Communications

By providing your phone number and completing a reservation, you consent to receive SMS text messages from Triply Pro related to your booking, including:

  • Reservation confirmations
  • Booking reminders
  • Check-in instructions
  • Service updates and alerts

You may also opt in to receive promotional text messages. Message and data rates may apply. Message frequency varies.

To opt out of SMS messages: Reply STOP to any text message. For help, reply HELP or contact us at support@triplypro.com.

Opting out of promotional messages will not affect transactional messages related to your active reservations.


Cookies and Tracking Technologies

Cookies

TriplyPro.com uses cookies (small text files stored on your device) to:

  • Remember your preferences and settings
  • Keep you logged in
  • Understand how you use our website
  • Deliver relevant advertising

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.


Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Advertising and Retargeting

We use Facebook Pixel and other advertising technologies to:

  • Measure the effectiveness of our advertising
  • Deliver targeted advertisements based on your interests
  • Create custom audiences for marketing purposes

These tools may collect information about your browsing activity across different websites. You can opt out of targeted advertising through:

  • Facebook Ad Settings: https://www.facebook.com/settings/?tab=ads
  • Network Advertising Initiative: https://optout.networkadvertising.org/
  • Digital Advertising Alliance: https://optout.aboutads.info/

Web Beacons

We may use web beacons (small graphic images) in emails and on our website to track whether emails are opened and which links are clicked. This helps us measure the effectiveness of our communications.

How We Share Your Information

With Parking Facility Service Providers

When you make a reservation, we share the information necessary to fulfill your booking with the parking facility, including:

  • Your name and contact information
  • Reservation dates and times
  • Vehicle information (when provided)
  • Special requests or instructions

Service Providers are obligated to use this information only to fulfill your reservation. You should review each Service Provider’s privacy practices for information about how they handle your data.

With Service Providers

We share information with third-party companies that perform services on our behalf:

  • Stripe: Payment processing
  • Brevo: Email marketing and communications
  • Google: Analytics and advertising
  • Facebook/Meta: Advertising and retargeting
  • Customer support platforms
  • Cloud hosting providers

These providers are contractually required to protect your information and use it only for the services they provide to us.

For Legal and Safety Purposes

We may disclose your information:

  • To comply with applicable laws, regulations, or legal processes
  • To respond to lawful requests from government authorities
  • To enforce our Terms of Use and other agreements
  • To protect the rights, property, or safety of Triply Pro, our users, or others
  • To investigate suspected fraud, security issues, or violations of our policies

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have regarding your information.

With Your Consent

We may share your information for other purposes with your explicit consent.

Marketing Communications

With your consent, we may send you promotional emails about special offers, new services, and other information we think you may find interesting.

You can opt out of marketing emails at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Updating your account preferences
  • Contacting us directly

Even if you opt out of marketing communications, we will still send transactional emails related to your reservations and account.

We do not sell your email address to third parties for their direct marketing purposes without your explicit consent.


Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of payment information and sensitive data
  • Secure socket layer (SSL) technology
  • Regular security assessments
  • Limited employee access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.


Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill your reservations
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.


Your Rights and Choices

Access and Correction

You may access, review, and update your personal information by logging into your account or contacting us directly.

Account Deletion

You may request deletion of your account and personal information by contacting us. We will delete your information as soon as reasonably practicable, subject to our legal obligations and legitimate business needs.

Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.


California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out: You may opt out of the “sale” of your personal information. Triply Pro does not sell personal information in the traditional sense, but some data sharing for targeted advertising may be considered a “sale” under CCPA.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at [Your Email Address] or [Your Phone Number]. We will verify your identity before processing your request.

Do Not Sell My Personal Information: To opt out of data sharing that may constitute a “sale” under CCPA, please contact us or adjust your cookie preferences.

California residents may also request, once per year, information about our disclosure of personal information to third parties for direct marketing purposes (California Civil Code Section 1798.83). To make such a request, contact us at the information provided below.


Canadian Privacy Rights (PIPEDA)

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:

  • The right to access your personal information held by us
  • The right to challenge the accuracy and completeness of your information
  • The right to withdraw consent to certain uses of your information

To exercise these rights or file a complaint, contact us at the information provided below. You may also file a complaint with the Office of the Privacy Commissioner of Canada.


Children’s Privacy

TriplyPro.com is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child, please contact us immediately.


Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated via email or a prominent notice on our website.

Changes become effective 30 days after posting unless otherwise stated. Your continued use of TriplyPro.com after changes are posted constitutes your acceptance of the revised Privacy Policy.


Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles.


Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@triplypro.com Phone: [Your Phone Number] Mailing Address: [Your Business Name] [Your Street Address] [City, State ZIP]

For privacy-related inquiries, please include “Privacy” in the subject line of your email.